Shipping Policy
Delivery Times
At Aven Row, we work with selected fulfilment and shipping partners to deliver our collections directly to our customers. This allows us to keep our operations efficient while offering our products at competitive prices.
Order Processing
Once your order has been placed, please allow 1–3 business days for processing. Most orders are processed within one business day.
Orders placed on Friday afternoons, weekends or public holidays may require additional processing time.
Once dispatched, the estimated delivery timeframe is generally 7–14 business days. Please note that delivery times are estimates and may vary depending on your location, carrier delays, public holidays and other circumstances outside our control.
Free Shipping
We offer free tracked shipping Australia-wide, regardless of your order value.
There is no minimum spend required to qualify for free standard shipping.
Order Tracking
Once your order has been dispatched, tracking information will be provided where available.
Please allow some time for your tracking information to become active after receiving your shipping confirmation, as carriers may take a few days to register the first tracking update.
Delivered Orders
If your tracking information shows that your order has been delivered but you cannot locate your parcel, please first check around the delivery location and with other members of your household.
You can also contact the relevant carrier or reach out to us at info@avenrow.au, and our customer service team will assist where possible.
Unclaimed or Refused Deliveries
If an order cannot be delivered because it is refused, left unclaimed or incorrect/incomplete delivery information was provided, the parcel may be returned to the sender.
Where permitted by applicable law, reasonable return shipping costs may be deducted from any applicable refund.
Order Cancellations
If you would like to cancel your order, please contact us at info@avenrow.au as soon as possible after placing your order.
We will do our best to accommodate cancellation requests. However, once your order has entered processing or has been dispatched, we may no longer be able to cancel it.
If your order has already been delivered, you may request a return in accordance with our Return & Refund Policy.
Questions About Your Order
For common questions, please visit our FAQ page.
If you need further assistance with your order or delivery, contact our customer service team at: