Frequently Asked Questions

General Information

What is Aven Row?
Aven Row is an online fashion store offering a curated selection of contemporary styles for women and men. Our focus is on combining style, comfort and value while providing a smooth and reliable shopping experience.

How can Aven Row offer competitive prices?
By working directly with our suppliers and keeping our operations streamlined, we're able to reduce unnecessary costs and offer our collections at competitive prices.

What should I do if I have a question or complaint?
Our customer service team is happy to help. Please contact us by email at info@avenrow.au, and we'll aim to respond as soon as possible.

Orders & Payments

How do I place an order?
Simply select the item you'd like to purchase, choose your preferred colour and size, and click “Add to Cart.” When you're ready, proceed to Checkout, enter your shipping details and complete your payment using one of our available payment methods.

Is it safe to shop at Aven Row?
Yes. Orders and payments made through our website are processed using secure and encrypted connections.

Which payment methods do you accept?
We currently accept available payment methods displayed at checkout, including major credit and debit cards and PayPal.

Are my payments secure?
Yes. Your payment information is securely processed using industry-standard security technology.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us at info@avenrow.au as soon as possible after placing your order.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to change or cancel it.

Shipping & Tracking

How much does shipping cost?
We offer free tracked shipping Australia-wide.

How long does delivery take?
Our estimated delivery timeframe is 7–14 business days. Delivery times may vary depending on your location, carrier delays and other circumstances outside our control.

When will I receive my tracking information?
Tracking information will become available once your order has been processed and entered into the carrier's tracking network. It may take a few days for the first tracking update to appear.

Why hasn't my tracking information updated yet?
Tracking updates are not always displayed immediately. Your parcel may already be in transit even if a new tracking event hasn't appeared. If your tracking hasn't updated for an extended period, please contact us at info@avenrow.au and we'll be happy to assist.