Privacy Policy

Last updated: August 2026

At Aven Row, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with Aven Row.

Aven Row is operated by NA Commerce, a business established in the Netherlands.

1. Information We Collect

When you use our website or place an order, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information
  • Communications with our customer service team
  • IP address and device information
  • Browser and website usage information
  • Cookie and analytics information
  • Marketing preferences

Payment details may be processed directly by our payment providers. We do not necessarily receive or store your complete payment card details.

2. How We Collect Your Information

We may collect information when you:

  • Visit or browse our website
  • Place or attempt to place an order
  • Contact our customer service team
  • Subscribe to our newsletter or marketing communications
  • Participate in a promotion
  • Create or interact with an account where available
  • Use features on our website
  • Interact with our advertisements

Certain information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Provide order and tracking updates
  • Respond to questions and customer service requests
  • Detect and prevent fraud or misuse
  • Operate and improve our website
  • Analyse website performance and customer behaviour
  • Personalise your shopping experience
  • Provide marketing communications where permitted
  • Measure and improve advertising campaigns
  • Comply with applicable legal and regulatory obligations

We only use personal information where we have an appropriate legal basis or otherwise as permitted by applicable law.

4. Shopify & E-Commerce Services

Our online store may be operated using Shopify and related e-commerce technologies.

As part of operating our store, personal information may be processed by Shopify and other service providers that help us provide our website, process orders, manage payments and operate our business.

These providers may process information in countries other than your country of residence.

5. Payments

Payments are processed through the payment methods and payment providers available at checkout.

Depending on the payment method selected, your information may be shared with payment providers such as credit/debit card processors, PayPal, Apple Pay or other providers displayed during checkout.

These providers process information according to their own privacy and security practices.

6. Shipping & Fulfilment

To fulfil and deliver your order, we may share necessary information with our:

  • Fulfilment partners
  • Suppliers
  • Warehousing partners
  • Shipping carriers
  • Logistics providers

This information may include your name, delivery address, phone number, email address and relevant order information.

We only share information reasonably necessary to process and deliver your order.

7. Cookies

Aven Row uses cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Remember your shopping cart and preferences
  • Keep the website functioning correctly
  • Understand how visitors use our website
  • Measure website performance
  • Improve our products and customer experience
  • Measure advertising effectiveness
  • Provide more relevant marketing where permitted

Some cookies are necessary for the website to function, while others may be used for analytics, personalisation or advertising.

Where required by applicable law, we will request consent before using non-essential cookies.

8. Analytics & Advertising

We may use analytics and advertising services to understand how customers interact with Aven Row and to measure the effectiveness of our marketing.

Depending on the technologies enabled on our website, these may include services provided by platforms such as Google, Meta and TikTok.

These technologies may collect information about your device, browsing behaviour and interactions with our website and advertisements.

Where required, advertising or analytics cookies will be used based on your consent or another appropriate legal basis.

9. Sharing Your Personal Information

We do not sell your personal information in the ordinary meaning of selling customer lists for money.

However, we may disclose necessary information to trusted third parties that help us operate Aven Row, including:

  • E-commerce and website providers
  • Payment processors
  • Fulfilment partners and suppliers
  • Shipping and logistics companies
  • Customer service providers
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities where legally required

These parties may process information only as necessary for their respective services and subject to applicable requirements.

10. International Data Transfers

Aven Row serves customers in Australia while being operated by NA Commerce in the Netherlands.

Our service providers, suppliers and technology partners may also operate in other countries.

As a result, your personal information may be processed or stored outside Australia, including in the European Economic Area and other countries where our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are used when personal information is transferred internationally.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Provide customer service
  • Maintain appropriate business and transaction records
  • Prevent fraud
  • Resolve disputes
  • Comply with legal, tax and accounting requirements

When personal information is no longer required, we may delete or anonymise it where appropriate.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new collections, promotions and other Aven Row updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You may still receive non-marketing communications relating to your orders, account, customer service requests or other transactions.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your data is handled
  • Lodge a complaint with an appropriate privacy authority

These rights may be subject to legal limitations or exceptions.

To make a privacy request, contact us at info@avenrow.au.

We may need to verify your identity before processing certain requests.

15. Children's Privacy

Our website is not intended to knowingly collect personal information from children where parental or guardian consent would be legally required.

If you believe that a child has provided us with personal information improperly, please contact us.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Aven Row is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The latest version will always be published on this page.

18. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Aven Row / NA Commerce
Everardus van Gochstraat 17
5256 CA Oudheusden
The Netherlands

📧 info@avenrow.au

KvK: 92113605
VAT ID: NL004188363B73